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FAQ & Resources

Resources

FAQ

Do you hold stock?

We hold a very limited stock count of our core range products. We usually manufacture according to individual orders. This too, allows for a more custom feel as well as interchangeable colour ways on certain garments.
 

What is the turnaround time?

10 - 14 working days for manufacturing and branding. Should we complete the order before, you will be notified/order shipped.

For more information on our manufacturing process, please follow the link:

https://www.youtube.com/watch?v=SnYoTwniJ1Y
 

Do you offer shipping?

Yes, within RSA borders. Customers neighbouring countries would need to arrange their own shipping.
 

Can we collect our order from your branches?

Yes, if placed through our sales team.

In order to stream line our services, the online platform does not offer a collection selection.
 

What's the minimum order quantity?

We do not carry a MOQ, however our wholesale pricing will only kick in from 15 or more units per style and colour. This can be made up of multiple sizes.
 

How does artwork need to be submitted?

High resolution file, ideally 300dpi PNG with a transparent background, image cropped to artwork boundaries. A vector artwork is also acceptable.
 

What format do I need to order in, in order to streamline the process?

We would need a full breakdown of the order. Style codes with colour and size variants for each. Should printing be required, we would need the placement size and breakdown as required. A mock up is also very helpful.

Can I track the progress of my order online?

Yes you can. The sales representative will send you a link in order to confirm all orders and artwork. This link includes: stock received, printing complete, shipping and waybill number.

 

Can the order be changed after the invoice is paid and confirmed?

If there is a colour change, we charge a 20% restocking fee. This is due to the manufacture process and return of fabrics to our suppliers. This will also reset the lead time.

Additions to and order will be raised as a new order and follow its own lead times.

 

What's the difference between init express and In.It Apparel?

In.It Express is a fast turn around retail service we offer direct to customers. We will print 1-5 units within an hour on stock found in our store in Braamfontein, JHB. This service is charged at retail rates and is made for end user customers looking for a personal once off item.
 

In.It Apparel is the wholesale option manufacturing and branding multiple styles. We sell to merchant and reseller customers. Orders are placed in bulk at a discounted rate.

 

What type of fabrics are used?

We source all fabrics locally using high quality single jersey and brushed fleece cotton fabrics. The fabric is ring-spun combed cotton.

 

Single Jersey (T-Shirt fabric) - 160gsm, solid colour are 100% cotton, where as melanges are a blend of 70% cotton and 30% polyester.

 

Brushed Fleece (Hoodie fabric) - 260gsm, solid colour are 100% cotton, where as melanges are a blend of 70% cotton and 30% polyester.
 

For any further questions, please contact our sales team or follow the link for various tutorials, information and other content.

https://www.youtube.com/playlist?list=PLzbL1dkrzCHl39-r7ScvxcGokk2Ig8e2P

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